When you are looking for a contractor to complete a project on your home, here are some things to look for:
- Licensing - If your area requires it, they should be able to prove they are licensed. In Texas, licensing is not required. Look for associations like GHBA, TAB, NHBA and TRCC.
- A physical address - beware of wandering nomad types. If they don't have an address they probably won't be around to service your warranty or finish your job.
- Time in Business - Most small businesses fail in the first 3 years of operation. Have they crossed that threshold yet? More than 5 years is best and more is even better.
- A listing on the BBB web site - Being a member of the BBB is even better than a listing. I shows that they agree to follow complaint resolution processes.
- Experience - Ask about specific experience for your type and size of project. Just because someone can paint a bedroom does not mean they can paint the exterior of your home. Equipment and skillset requirements are different.
- Insurance - Make sure they have adequate insurance and have a copy of their insurance certificate. Does it cover their employees and subcontractors?
- References - If they have done work like the project they are bidding for, ask for a list of references. Ask to speak with or see comparable projects.
- Warranty - Do they offer a labor warranty on top of the product warranties? Ask about their warranty service procedure.
According to the BBB, 70% of all complaints posted are posted against contractors and handymen. It is not uncommon to see complaints listed on contractors but more important is how they react to complaints. Their complaints should be handled promptly and equitably and should be shown as resolved. They will only be in good standing with the BBB if they are a member and have followed complaint resolutions procedures.
Don't get burned by unscrupulous contractors. Hire an established contractor with history, experience, warranty, insurance and references.
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